2 Jobs found

Deutsche Lufthansa AG • Shannon, Ireland • full-timeJob DescriptionThe Senior Customer Service Representitive will be responsible for leading, motivating, and developing a team of customer service representatives to ensure they provide high-quality service to our customers.ResponsibilitiesLead and support a team of customer service representatives, fostering a positive and productive work environment.Develop and implement strategies to improve customer service processes and enhance customer satisfaction.Handle escalated customer inquiries and complaints, ensuring prompt and effective resolution.Collaborate with other departments to ensure seamless service delivery and address any issues affecting customer satisfaction.Stay up-to-date with industry trends and best practices to continuously ...

Deutsche Lufthansa AG • Shannon, Ireland • full-time • on-siteJob DescriptionAs a member of the senior leadership team, the role exists to develop a successful strategy for the business and lead the deployment of plans to achieve that strategy in the quality, safety, training & environment team.ResponsibilitiesLead the organisation’s quality strategy and promote a proactive compliance and safety culture.Ensure full compliance with regulatory, environmental, health and safety requirements, maintaining all approvals, certifications and licences.Liaise with authorities, customers, auditors and LHT central quality teams to align processes and standards.Oversee Quality & Safety Management Systems, audits, KPIs, findings and corrective actions.Manage inspection, testing, documentation co...